These Terms and Conditions were created by TrainHorns.net to show our valued customers that we are truly committed to helping you get the best deals anywhere. We have gone to great lengths to make our Terms and Conditions as straightforward as possible by showing how TrainHorns.net ships items and processes returns. Here is also where you can find out how to contact us with any questions you may have regarding an order or an item.
- Delivery Time
- Payment Methods
- Handling Fee
- Return Policy
- Merchandise Return
- Refused Shipments
- Damaged Shipments
- Order Cancellation
- Order Error
- Clearance Items
- Partial Shipments
- Copyright & Trademark
Most orders process within twenty-four to forty-eight hours at which time your item(s) will be shipped. Once item(s) ship, transit time is generally 3 to 5 business days. Special order or fabricated custom items may take longer for processing and in certain instances it may take a few weeks to obtain an item from the manufacturer, so please plan ahead.
Upon shipment you will receive an email including pertinent carrier information. To provide the best possible service, TrainHorns.net maintains a relationship with several carriers including: UPS, Airborne Express, and United States Postal Service.
Your credit card will not be charged prior to an item shipping unless it is for a special order or fabricated custom item. If TrainHorns.net is unable to deliver any item in a reasonable amount of time, your card will be credited for any product not en-route. If you have any additional questions regarding your order, please contact us by email or call 612-294-7112.
TrainHorns.net accepts Visa, MasterCard, Discover and American Express credit cards.
We reserve the right to charge up to a 6.5% handling fee in order to accommodate the shifting prices of freight and fluctuations of the US dollar.
TrainHorns.net, LLC. desires to provide the best value to customers while maintaining low prices. Accordingly, the following policies are in place:
All train horns and additional retail items sold are covered by the TrainHorns.net 14-Day Guarantee. If a customer is unsatisfied with a purchase, it can be returned within 14 days of receipt. All products returned must be in new condition, in original packaging and are subject to the Return Policy listed below. After the 14-day period, please contact TrainHorns.net customer service.
To make a return, please phone (we will not accept faxes or e-mails) with complete details and reason for the return. Upon approval, a return authorization (RA) number will be issued along with a return address. Upon receipt of RA number, simply ship the package back to TrainHorns.net in original condition and in original packaging. Please note that all items are not returned to their original shipping address. Please verify the return address prior to shipping the product! Returns for replacement or exchange will not be subject to a restocking fee. Returns for refunds are subject to a restock fee of 25% or $15.00, whichever is greater. Customers are responsible for original and return shipping costs unless item arrived damaged. For any items not returned customer will not be subject to original shipping charges if the net amount of order remains over $100.00. Customer will be charged for original shipping costs for any items returned if originally shipped free.
All returns / exchanges must be notified to and authorized by the sales representative, by phone only, within 14 days of delivery. No return without an RMA number and authorization by TrainHorns.net will be accepted. No returns will be accepted if the product has been opened from original packaging or has been used. No returns will be accepted after 14 days of receipts, ALL returns will be subject to a service charge of 25% restocking fee. Special order items are not returnable and/or are subject to 35% restocking fee under our discretion. Original shipping costs to the customer and return shipping costs are non-refundable. All special orders and non-stock item returns are not refundable. Parts must be in new, re-salable condition, and in their original packing.
We reserve the right to reject returns on non-defective products. Returns will be handled on a case by case basis. Items arrived by special delivery or truck freight are not subject to returns. NO EXCEPTIONS WILL BE MADE. If item is damaged it must be signed for as "Damaged" upon delivery otherwise it is not eligible for exchange. Some products may be damaged during transit. Inspect all packages immediately in the presence of the delivery person. Do not sign delivery receipt until all packages have been inspected. In the event that damage has occurred, physically write "damaged" on the delivery bill and have the delivery person sign it as verification. Retain all boxes and other packaging material as package may be subject to inspection by the carrier. Call TrainHorns.net within 24 hours to file a claim request. Failure to comply with this policy may result in a denial for damage claim.
Any customer who refused delivery of an order will be required to pay the original shipping charges, the additional return freight charges, and a 25% restocking fee / 35% on special order. These charges must be paid in full before any future orders will be shipped.
If a shipped order arrives with obvious damage, customer can refuse to accept it and the shipping company will return the merchandise to TrainHorns.net. Upon receipt of the returned damage order, TrainHorns.net will ship a replacement order at no cost to the customer. If the damage is discovered after delivery has been accepted, customer is to call the shipper and file a damage claim. The shipper is responsible for reimbursement payment for damaged goods.
To cancel an order, please contact a customer service representative immediately at 612-294-7112. Orders cannot be canceled by email or voice mail. If an order is canceled before it has shipped but after the credit card has been charged, a 10% order processing fee will be assessed. Orders canceled prior to credit card charging are not subject to this fee. See Merchandise Return above before returning an item after it has shipped.
If merchandise not ordered has been received, please e-mail, fax or phone with complete details. TrainHorns.net will investigate this and work with you to appropriately resolve the situation.
All sales are final on clearance and liquidation items.
Prices shown and stock available are subject to change without notice. In the event a product is listed at an incorrect price due to any type of error, TrainHorns.net, Inc. reserves the right to refuse or cancel said line item within the order, or the entire order. In such case, the customer will receive a credit for the canceled amount.
To expedite arrival of products to the customer, TrainHorns.net reserves the right to divide orders into separate shipments based on product availability. In cases where a portion of an order's items are shipped separately, the customer will not be responsible for any additional shipping fee.
Copyright & Trademark
All site design, graphical user interface, text, graphics, interfaces, and the selection and arrangements thereof, are the property of TrainHorns.net, LLC or its content suppliers and are protected by U.S. and other international copyright laws. Any unauthorized use of the materials appearing on TrainHorns.net, LLC's website or printed material is in violation of copyright, trademark and/or other applicable laws and could result in criminal or civil penalties. All TrainHorns.net, LLC trademarks, trade names, service marks and copyrights are proprietary to TrainHorns.net, LLC and can not be used in connection with any product, service or other website or printed material in any manner without TrainHorns.net, LLC written permission. All other trademarks, product names, company names, logos and copyrights are the property of their respective owners.